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Haldera Trading Ltd.

Support Packs

 

Full Support Services

Total Care Support Program is a maintenance program specially designed for you, to provide the highest level of support and service!
Total Care system comes today to offer you a wide range of high quality services that will help you stay up to date on the cutting edge of technological. Just keep your equipment in a top condition.
But just because the needs of each professional are different, we have designed three different packages that can meet the needs of all and which you can see below.

 

Easy Care Standard Care Premium Care
Easy Care

Standard Care

Premium Care




Easy Care
Facilities:
Telephone support 365 days a year (weekdays: 09:00-20:00 at the company phone and Weekends & Holidays in technician mobile phones).
Access to the electronic database iSupport (FAQ).
Access to support website (updates, software products and upgrades for each instrument separately).
Minimize time spent in service.
20% discount on labor and parts in case of repair.
10% discount on any accessories purchase.
20% discount on the calibration of the instrument.




Duration: One (1) year (renewable)





Standard CareFacilities:
Telephone support 365 days a year (weekdays: 09:00-20:00 at the company phone and Weekends & Holidays in technician mobile phones).
Access to the electronic database iSupport (FAQ).
Access to support website (updates, software products and upgrades for each instrument separately).
Minimize time spent in service.
20% discount on labor and parts in case of repair.
10% discount on any accessories purchase.
20% discount on the calibration of the instrument.
One (1) annual calibration of the instrument.
One (1) annual preventative maintenance (service).


Duration: One (1) year (renewable)





Premium CareFacilities:.
Telephone support 365 days a year (weekdays: 09:00-20:00 at the company phone and Weekends & Holidays in technician mobile phones).
Access to the electronic database iSupport (FAQ).
Access to support website (updates, software products and upgrades for each instrument separately).
Minimize time spent in service.
20% discount on labor and parts in case of repair.
10% discount on any accessories purchase
One (1) annual calibration of the instrument.
One (1) annual preventative maintenance (service).
Extended warranty duration equal with this contract.


Duration: One (1) year (renewable)

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